Privacy Policy

1. Introduction

This privacy notice for SnapSelect.in (doing business as SnapSelect) ("we," "us," "our," or "Company"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services") within India.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights under applicable law. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact our Grievance Officer at support@snapselect.in.

2. Information We Collect

2.1 Personal Information

From Photographers:

• Name, email address, phone number
• Business information and professional credentials
• Payment and billing information
• Profile photos and business branding materials

From Clients:

• Name and email address (provided by photographers)
• Photo selection preferences and ratings
• Feedback and comments on photo galleries

2.2 Photo Content

• Original photos uploaded by photographers
• Metadata associated with photos (EXIF data, timestamps)
• Client selections, ratings, and comments
• Gallery organization and customization data

3. How We Use Your Information

3.1 Service Provision

• Creating and managing user accounts
• Processing payments and subscriptions
• Hosting and displaying photo galleries
• Facilitating photo selection and rating processes
• Providing customer support

3.2 Communication

• Sending account-related notifications
• Providing customer support responses
• Sharing platform updates and new features
• Processing feedback and suggestions

4. Information Sharing and Disclosure

4.1 Within the Platform

• Photographers can view client selections and ratings
• Clients can view photos shared by their photographers
• Platform statistics may be shared in aggregate form

4.2 Third-Party Service Providers

We may share information with trusted partners who assist us in:

• Payment Processing: Secure handling of subscription payments through third-party payment gateways and processors
• Cloud Storage: Reliable photo hosting and backup services
• Analytics: Understanding platform usage and performance
• Customer Support: Providing technical assistance

5. Data Retention and Deletion

5.1 Photo Retention Periods

SnapSelect operates an automatic gallery deletion system based on plan validity periods:

5.2 Automatic Deletion Process

How the System Works:

• Active Plans: Photos and galleries remain safe with no deletion risk
• Plan Expiry: Automatic deletion system is immediately activated
• Grace Period: Photos remain accessible during the retention period specified for your plan
• Final Deletion: After grace period expires, all photos and galleries are permanently deleted without possibility of recovery
• Plan Renewal: Renewing before or during grace period immediately stops the deletion process

6. Your Privacy Rights

6.1 Access and Portability

• View personal information we hold about you
• Request copies of your data in a portable format
• Access account activity and usage history

6.2 Correction and Updates

• Update personal information through account settings
• Correct inaccurate or incomplete data
• Request verification of data accuracy

6.3 Deletion Rights

• Delete account and associated personal information
• Remove specific photos or galleries
• Request deletion of client interaction data

7. Data Security

7.1 Security Measures

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Limited access to personal information by employees

8. International Data Transfers

In Short: As SnapSelect operates exclusively within India, your personal data is primarily processed and stored within Indian territory using Indian data centers and cloud infrastructure.

8.1 Data Localization

In compliance with Indian data protection requirements:

• Personal data of Indian users is primarily stored within India
• We use Indian cloud service providers and data centers where possible
• Critical personal data is processed within Indian borders as required by law

9. Children's Privacy

SnapSelect is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

10. Contact Information

10.1 Privacy and Data Protection Inquiries

For privacy-related questions or requests, contact us at:

• Email: support@snapselect.in
• Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

10.2 Grievance Officer (IT Rules 2021 Compliance)

As required under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

• Name: [Grievance Officer Name]
• Designation: Grievance Officer
• Email: support@snapselect.in
• Response Time: Acknowledgment within 24 hours, resolution within 15 days

11. Data Processing Lawful Basis

In Short: We process your personal data based on legitimate grounds under Indian law.

11.1 Consent

• Explicit consent for processing personal data you voluntarily provide
• Informed consent for marketing communications and promotional materials
• Separate consent for processing sensitive personal data or information (SPDI)

11.2 Contract Performance

• Service delivery as agreed in our Terms of Service
• Payment processing for subscription services
• Account management and customer support

12. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Notify users of material changes via email or platform notifications
• Post the updated policy on our website
• Indicate the effective date of changes
• Provide reasonable notice before changes take effect

13. Consent and Acceptance